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Articles - Top Story

Discover our selection of top stories that have been published on Call Centre Helper.

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Video: How to Calculate ‘Not Ready’ Rate

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Stop Spamming! 10 Better Ways to Collect Customer Feedback

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Get Started With Proactive Customer Service

White lily and blurred burning candles - video cover for statements for supporting bereaved customers

Video: Agent Statements for Supporting Bereaved Customers

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Top 10 Use Cases for Speech Analytics

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3 Proven Ways to Cheer Up Your Team

How to Improve Forecast Accuracy video cover with Chris Dealy

Video: How to Improve Forecast Accuracy

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Need to Reduce Call Transfers? Try These Approaches

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5 Things Creative Leaders Do Differently

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Video: 3 Simple Ways to Speed Up After-Call Work

Key questions to ask when buying a chatbot

Key Questions to Ask When Buying a Chatbot

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16 Ways to Reduce AHT – Without Damaging the Customer Experience

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Video: If It’s a Forecast – It’s Wrong

Knowledge management systems or KMS illustration representing systematic process of advice, insights, information, practice, process, improvement, people and technology.

How to Keep Your Knowledge Base Up to Scratch

What I've Learned from Running a Contact Centre - building a stronger team culture Alex McConville

How to Build a Stronger Team Culture – Using These Proven Techniques

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Video: Improve Your Net Promoter Score (NPS)

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Call Volumes Up? Here’s What You Can Do About It

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How to Support an Agent After an Angry Call

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Successful Customer Retention Strategies From Specsavers

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3 Technology Mistakes That Are Probably Ruining Your Contact Centre

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How to Turn a Bad Agent Into a Good Agent

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Video: Top Tips to Optimize Occupancy and Utilization

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7 Effective Ways to Monitor Complaints

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Expert Strategies to Improve Customer Happiness

Maintel AI Readiness WP Box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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