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Articles - Top Story

Discover our selection of top stories that have been published on Call Centre Helper.

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10 Ways Technology Can Simplify the Contact Centre

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Video: Agent Statements for Supporting Bereaved Customers

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Time-Saving Hacks for Quality Monitoring

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5 Ways to Improve Capturing Customer Details

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Seeing Double? 10 Ways to Drive Down Repeat Contacts

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Top Tips to Overhaul Your CX Programme

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The Essential Guide to Conversation Analytics

Empathy Statement Examples Video Cover Chris Mounce

Video: 4 Examples of Customer Service Empathy Statements

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10 Ways to Be More Customer Centric

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7 Top Tips From an Award-Winning Resource Planning Manager

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Why Is It Getting Harder to Be a Good Customer Service Leader?

What's stopping your talent from blooming video cover

Video: What’s Really Stopping Your Talent From Blooming?

Measure Customer Emotion Video

Video: 3 Ways to Measure Customer Emotion in the Contact Centre

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Successful Customer Retention Strategies From Specsavers

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Video: Tips to Reduce Call Queue Time

Whats happening with CRM today?

CRM Today: How the Best Contact Centres Are Using CRM

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Video: The Truth About Agent Burnout

How to Choose Which Calls to Evaluate video cover

Video: How to Choose Which Calls to Evaluate

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Contact Centre Predictions for 2025

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Top Tips for Capacity Planning to Meet Customer Demand

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Our Top Stories of 2024

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Video: If It’s a Forecast – It’s Wrong

Methods to Calculate Forecast Accuracy video Cover with Chris Dealy at injixo

Video: Methods to Calculate Forecast Accuracy

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3 Proven Ways to Cheer Up Your Team

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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