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Articles - Top Story

Discover our selection of top stories that have been published on Call Centre Helper.

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Game On! 12 Use Cases for Gamification

Workforce Management Trends on colorful paper note with calculator and pen on red background.

Emerging WFM Trends to Look Out For

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Video: How to Create ‘Super-Fan’ Customers

Correlate Marketing Activities video cover

Video: Why Your Forecasters Should Always Talk to Marketing

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Kick-Start Your Next Team Engagement Day

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Get Started With Proactive Customer Service

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Video: Is Overhang Distorting Your Staffing Calculations?

Get the most out of live chat

3 Quick-Fire Ways to Get the Most Out of Live Chat

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Drive Success! 40 Tips to Boost Team Performance

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What Not to Miss at Call & Contact Centre Expo 2023

NPS - Net Promoter score written in notepad

Video: Improve Your Net Promoter Score (NPS)

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Stop Spamming! 10 Better Ways to Collect Customer Feedback

Ways Technology Helps Exceed Service Level Targets on paper

7 Ways Technology Can Help Exceed Service Level Targets

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Expert Strategies to Improve Customer Happiness

Customer Profitability Analysis

A Beginner’s Guide to… Customer Profitability Analysis

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How Call Analytics Can Improve the Contact Centre

Person sitting on bean bag reading book with the words top stories of 2023

The Top Stories of 2023

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Five AI Use Cases for Quality Monitoring

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How to Handle Customer Refunds Without Compromising CX

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How to Ensure Agents Love Your Products and Services

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The Best Ways to Track Absence in the Contact Centre

21 Signs You Need to Better Support Your Contact Centre Teams

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A Quick Guide to CX Audits

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Best Practice for Contact Centre Innovation

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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