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Articles - Training
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Train Team Leaders Well
10 Great Ideas for Successful Call Centre Coaching Sessions
Training Cheat Sheet – Building Great Rapport
How to Conduct a Skills Audit and Coaching Plan
Training Cheat Sheet – Motivating Teams
Training Cheat Sheet – Closing Techniques
Handling Sales Objections Over The Telephone
8 ‘Soft Skills’ Training Exercises
14 Best Practices to Streamline Your Incoming Customer Queries
The Top 10 Most Important Customer Service Skills
Top Tips for Selling Over the Phone
Should We Call Customers by Name?
How to Structure a Quality Coaching Session
9 Customer Service Role Plays
Training Cheat Sheet – Emotional Intelligence
Call Quality Monitoring
Handling Difficult Customers
Clever Ideas for Induction Programmes
A Quick Guide to Call Listening
16 Customer Service Training Ideas – With Activities, Games and Helpful Techniques
How to Achieve Excellent Customer Service Through Coaching
Training Cheat Sheet – Managing Performance
Cheat Sheet – Customer Service Apology Statements
Best Practices for Supporting Vulnerable Customers in Times of Crisis
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
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