Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Blogs
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Insights
Business Insights
Blogs
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Videos
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - Training
Previous
Next
RECENT
POPULAR
Training Cheat Sheet – Coaching
Clear Calls Faster with Effective Listening
The Secrets to Coaching Remotely
Training Cheat Sheet – Influence
Top Tips for Induction Training Programmes
Top Customer Service Strategies – No.1 Recruit and Train the Right People
What do the the Experts Recommend for Building Agent Confidence?
6 Tips to Improve Quality Scores and Customer Service
The Contact Centre Manifesto – Don’t Do ANYTHING Until You Have Done These 10 Things!
5 Effective Training Exercises for Your Contact Centre
How to make your customers feel loved
How to Get Better Quality Performance from Feedback, Training and Coaching
60 Tips for Terrific Performance
Training Your Staff to Be Effective at Live Chat
An Introduction to Recruiting and Training Home Agents
Enhance Agent Training With the Assistance of AI
Rapport-Building Tips
Coaching Talkative Advisors to Provide Better Customer Service
How to Build Customer Trust From the Contact Centre
What I’ve Learned From Running a Contact Centre – Everyone in Your Team Is an Individual
Strategies for developing and retaining talent in the contact centre
Why Your Agents’ Training Might Be Failing
12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre
15 Speed Tips for Reducing Repeat Contacts
Previous
Next
Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!
Latest Resources
Guide: Applying AI in Customer Service
Guide: Five Steps to Mastering Conversation Intelligence
Upcoming Events
Why Industry Leaders are Prioritising AI Investment – Webinar
Achieving the Perfect Balance of Occupancy, Utilization, and Productivity – Webinar
Latest Blogs
How to Extract Valuable Insights With Text Analysis
The New CX – AI and Agents in Conversation
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How it Improves Customer Service?