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Articles - Training
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9 Call Centre Environment Best Practices
5 Ways to Rethink Contact Centre Training
16 Customer Service Training Ideas – With Activities, Games and Helpful Techniques
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How it Improves Customer Service?
10 Ways to Reduce New Employee Attrition
Contact Centre Coaching Models: Which Is Best for Your Coaching Sessions?
Handling Sales Objections Over The Telephone
How to Train Active Listening in the Call Centre – With Four Exercises
How to Develop the Best Contact Centre Script
The Top 10 Most Important Customer Service Skills
9 Fun Customer Service Training Exercises
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Turning Contact Centre Agents Into Storytellers
Contact Centre Inductions: What You Need to Know to Be Successful
How to Develop Team Leaders in the Contact Centre
The Fundamentals of Contact Centre Peak Management
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The Best Uses for e-Learning in the Contact Centre
Create a Contact Centre Orientation Plan to Reduce Attrition
How to Analyse Data to Identify Gaps in Agent Training?
The Top Ten Uses for Call Recordings
How to Monitor Quality in the Contact Centre
How to Build Customer Trust From the Contact Centre
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Editor's Pick
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