Articles - Training

Browse our range of content on contact centre training programs to help agents develop their skills and improve overall performance.

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What I've Learned Featured Image
What I’ve Learned From Running a Contact Centre – Everyone in Your Team Is an Individual
Training Cheat Sheet – Building Great Rapport
Should a Contact Centre Advisor Handle Calls, Emails and Chats?
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How to Manage Big Changes Well in the Contact Centre
What Makes Smaller Contact Centres so Different?
How to Develop Team Leaders in the Contact Centre
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10 Great Ideas for Successful Call Centre Coaching Sessions
What I've Learned Featured Image
What I’ve Learned From Running a Contact Centre – Think of an Agent as a Teacher
10 Customer Service Skills That Every Contact Centre Advisor Must Have
60 Tips for Terrific Performance
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How to Improve Your Remote Contact Centre Learning Strategy
Super-Agents: The Top Ten Qualities of Great Contact Centre Agents
8 Ideas to Welcome Your Advisors on Their First Day at Work
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Cheat Sheet – Customer Service Apology Statements
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Improve Your CX Strategy – Clever Ideas From Bupa’s Contact Centre!
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What It Takes to Get Training Right in the Contact Centre
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What Is the Best Way to Coach a Phone Call?
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How to Coach Resilient Contact Centre Team Leaders
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10 Strategies for Overcoming Objection Handling in Sales
The Top Ten Uses for Call Recordings
How to Analyse Data to Identify Gaps in Agent Training?
Soft skills every agent needs to know before going live
5 Soft Skills Every Agent Needs Before Taking Their First Call
How to make coaching work for you
How to Develop Leadership in the Contact Centre
 
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