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The Secrets to Writing Better Customer Emails video cover
Video: The Secrets to Writing Better Customer Emails
QA Sample Size Video Cover
Video: What’s the Best Sample Size for Quality Scoring?
AHT and Call Distribution video cover
What’s Really Skewing Your Forecasting
Three cards with cross mark symbol - three strike rule
Video: Using the 3 Strike Rule in the Contact Centre
Correlate Marketing Activities video cover
Video: Why Your Forecasters Should Always Talk to Marketing
Kim Ellis How to Use the Sandwich Technique
Video: How to Use the Sandwich Technique for Customer Service
Video Cover for Jonty Pearce explaining the AHT Glidepath
Video: The AHT Glidepath – Track Agent Onboarding
Concept of teamwork organization
QStory and NatWest Improve Customer and Colleague Experience
Forecasting basics video cover
Video: Getting Started With Forecasting
How to Improve Forecast Accuracy video cover with Chris Dealy
Video: How to Improve Forecast Accuracy
If it's a forecast it's wrong video cover
Video: If It’s a Forecast – It’s Wrong
Empathy Statement Examples Video Cover Chris Mounce
Video: 4 Examples of Customer Service Empathy Statements
2024 Contact Centre Predictions
Expert Predictions: What Will 2024 Bring for Contact Centres?
Colin Mann video cover how to reduce queue time
Video: Tips to Reduce Call Queue Time
What is Self-Service and Why Should Contact Centres Offer It?
Video: Self-Service and Why Contact Centres Should Offer It
Empathy Statements Explained Video Cover
Video: What’s the Difference Between Empathy and Sympathy?
Tips to Reduce Repeat Contacts Video Cover
Video: Tips to Reduce Repeat Contacts
Social media and chat illustration
Get Up To Speed: The Latest on Messaging, Social Media, and Video
What are some tips for improving quality assurance (QA)? video cover
Video: How to Improve Your QA
Why FCR Matters Video Cover
Video: Why FCR Matters and How to Measure It
What are some Challenges to QA Video Cover
Video: What Are Some Challenges to QA?
A person raising hand up on sunset sky at beach
Video: Inspire Agents to Improve Their Performance
What is Quality Assurance and Why it Matters video cover
Video: What Is QA and Why Does It Matter?
An analytics dashboard with charts, metrics and KPI to analyze performance
Video: Agent Performance Tracking and the Best Metrics
 
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