Articles - Videos

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A range of articles on various topics which include videos

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A picture of reducing average handling time (AHT)
32 Tips for Reducing Average Handling Time (AHT)
Video Cover for Jonty Pearce explaining the AHT Glidepath
The AHT Glidepath – Track Agent Onboarding
Forecasting basics video cover
Getting Started With Forecasting
Robot hand with the question what is the difference between chatgpt, llms and generative ai
The Difference Between ChatGPT, LLMs, and Generative AI
A photo of someone choosing an upward facing arrow
20 First Call Resolution Tips (FCR)
2024 Contact Centre Predictions
Expert Predictions: What Will 2024 Bring for Contact Centres?
How to Improve Forecast Accuracy video cover with Chris Dealy
How to Improve Forecast Accuracy
10 Experts Share Their Favourite Advice for... Remote Working
Remote Working – 10 Experts Share Their Favourite Advice
What is a Customer Experience (CX) Chain
What Is a Customer Experience Chain?
Person sitting in office in front of laptop and rejoicing in success
Reducing Colleague Attrition
Concept of teamwork organization
QStory and NatWest Improve Customer and Colleague Experience
Social media and chat illustration
Get Up To Speed: The Latest on Messaging, Social Media, and Video
Chatbot Algorithms Featured Image
What Algorithms Do Chatbots Use?
Reducing and cutting cost concept with scissors with the word cost
How to Reduce the Cost to Serve by Removing Manual Tasks
Emotional Motivators Target the Feelings that drive customer behaviours
How to Target the Feelings That Drive Customer Behaviours
Why FCR Matters Video Cover
Why FCR Matters and How to Measure It
Colin Mann video cover how to reduce queue time
Tips to Reduce Call Queue Time
3d Chat bubbles with the words what is chatgpt
What Is ChatGPT?
10 Experts Share Their Favourite Advice on... Call Centre Coaching
Call Centre Coaching – 10 Experts Share Their Favourite Advice
Empathy Statements Explained Video Cover
What’s the Difference Between Empathy and Sympathy?
Road sign indicating Hints and Tips
Call Centre Hints and Tips
An analytics dashboard with charts, metrics and KPI to analyze performance
Agent Performance Tracking and the Best Metrics
A person raising hand up on sunset sky at beach
Inspire Agents to Improve Their Performance
Tips to Reduce Repeat Contacts Video Cover
Tips to Reduce Repeat Contacts
 
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