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Articles - Vikram Tiwari

Vikram Tiwari, Lead ML Engineer, Assembled

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

MaxContact Afterwork Prepping Your CC for 2025 Box

Editor's Pick

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

Thumbnail Live Chat Quality – 7 Training Exercises to Improve It

Live Chat Quality – 7 Training Exercises to Improve It

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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