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Articles - Vonage

Discover and explore our Vonage content collection, including articles, blogs, news stories, case studies, resources and more.

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Top 20 Examples of Rapport Building Statements

Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements

Empathy Statements for Customer Service With Examples

Green envelope and dear valued customer letter

Stop Saying “Dear Valued Customer” – Say This Instead

The History of the Call Centre – Updated

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UK Phonetic Alphabet – Free Download

21 Great Ways to Personalise Your Customer Interactions

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14 Ideas for Providing a Memorable Customer Experience

Make telesales people More Productive

25 Tips to Make Your Telesales People More Productive

14 Practical Techniques to Improve Knowledge Management

Call Centre Pain Points

What Are the Main Call Centre Pain Points, and How Can They Be Solved?

what not to miss at expo with logos on background

What Not to Miss at Call & Contact Centre Expo 2024

How to Measure Customer Emotion

The word IVR in speech bubbles

43 Things You Should NOT Do With Your IVR Messages

The top 10 contact centre technology award 2019 winners podium

Top 10 Contact Centre Software and Technology

A photo of an innovative child

16 Contact Centre Technology Innovations That You Can’t Ignore

A photo of a man smiling on his phone

19 Contact Centre Queueing Strategies

Top Tips to Monitor Customer Service

10 Techniques to Reduce Time Spent on ID and Verification

Call Centre Problems image

The Top Ten Call Centre Problems

A picture using paper planes to demonstrate efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

A Guide to Call Routing in the Contact Centre

Call evaluation

Recording Calls For Training Purposes

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26 Best Practices for a Customer Service Knowledge Base

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The 26 Principles of Good Customer Service

Netcall AI powered version 1 box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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