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Articles - Zoom

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Case Study: AVI-SPL Saves $70,000 With Zoom

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CX Award Wins – November 2024

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Recorded Webinar: Innovations That Make the Contact Centre Better

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Zoom Contact Centre Introduces New Updates

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Zoomtopia 2024 – A New Era of Contact Centre Excellence?

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2024 Survey Report: What Contact Centres Are Doing Right Now

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Zoom’s EMEA CX Vision: Expectations, Efficiency, and Effortlessness

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Zoom Expands onto the AWS Marketplace

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Case Study: Topaz Services Elevates Customer Experience with Zoom

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Zoom and Mitel Announce Partnership to Transform UC Solutions

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Case Study: Convera Transforms Employee Engagement with Zoom

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Case Study: Caring For You Transforms Operations with Zoom

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Zoom Secures Largest-Ever Contact Centre Deal

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Case Study: Mike Morse Law Firm Boosts Efficiency With Zoom

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Case Study: North Devon Council Reduces Abandonment Rates With Zoom

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AI Powered Zoom Docs Has Been Launched

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New Zoom Experience Centre Designed to Immerse Customers

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Zoom Ready for Contact Centre Prime Time

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Zoom for Government Offered Authorized Contact Centre Experience

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Zoom Contact Center Announces New Government Authorization

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Zoom AI Companion Helps People Stay Connected on the Go

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Zoom Doubles Down on Security as Threat Landscape Evolves

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Workvivo by Zoom Named Preferred Migration Partner

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Zoom Workplace Makes It Easier to Connect

Latest Reports

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Webinar Replay: Innovations that Make the Contact Centre Better

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Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)