Articles - Zoom

Discover and explore our Zoom content collection, including articles, blogs, news stories, case studies, resources and more.

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What Not to Miss at Enterprise Connect 2025
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CX Award Wins – March 2025
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Case Study: Viewrail Achieves 70% Self-Service Rate With Zoom
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97% of Customer Queries Resolved by Zoom’s Virtual Assistant
Customer Experience & Contact Center Forum - UK
Customer Experience & Contact Center Forum – UK
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What Not to Miss at CCW Berlin 2025
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The Future of Healthcare – 5 Innovative Solutions in Action
Customer Experience & Contact Center Forum October 2025
Customer Experience & Contact Center Forum – Arizona
Film Festival Concept
Case Study: Sydney Film Festival Saves 81% on Costs With Zoom
Modern homes and Town houses
Case Study: ORA Saves 30% of Work Time With Zoom
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Our Top Webinars of 2024
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Best Practice for Contact Centre Innovation
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Case Study: Iress Reduces Operational Costs With Zoom
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Contact Centre Predictions for 2025
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What Not to Miss at Call & Contact Centre Expo 2024
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Case Study: AVI-SPL Saves $70,000 With Zoom
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Recorded Webinar: Innovations That Make the Contact Centre Better
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Zoom Contact Centre Introduces New Updates
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Zoomtopia 2024 – A New Era of Contact Centre Excellence?
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2024 Survey Report: What Contact Centres Are Doing Right Now
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Zoom’s EMEA CX Vision: Expectations, Efficiency, and Effortlessness
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Zoom Expands onto the AWS Marketplace
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Case Study: Topaz Services Elevates Customer Experience with Zoom
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Zoom and Mitel Announce Partnership to Transform UC Solutions

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)
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Webinar Replay: Innovations that Make the Contact Centre Better
 
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