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Articles - Zoom
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Zoom’s Collaboration Platform Reimagines Teamwork
Two Giants Meet – Zoom and Avaya Join Forces
Zoom Boom Continues With Latest Expansion
Zoom Takes the Spotlight for Setting New Standards
Zoom CEO Eric Yuan “Tripling Down” on Contact Center
Zoom Levels Up AI Companion With Expanded Language Support
Zoom Milestone as AI Generates Over 5 Million Meeting Summaries
Zoom’s Newest Innovation Propels Company Into New World
Zoom Announces CX Suite Enhancements
Zoom Celebrates its Fourth Consecutive Time in the Leaders Quadrant
Zoom Launches WEM Suite for Contact Centre Teams
Zoom Launches Clips in Beta
Latest Reports
Webinar Replay: Innovations that Make the Contact Centre Better
Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)
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Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
Latest Resources
White Paper: Transforming Your CX in Financial Services
Webinar Replay: Creating Outstanding Customer Interactions
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Elevate AI: Unlock the Future of CX
Unpacking Pioneer: AI Insights and the Future of Customer Support
Latest Blogs
7 Effective Ways to Elevate Online Customer Service
How to Choose Call Centre Management Software
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
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