Articles - Zoom

Discover and explore our Zoom content collection, including articles, blogs, news stories, case studies, resources and more.

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Zoom Boom Continues With Latest Expansion
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Zoom Takes the Spotlight for Setting New Standards
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Zoom Levels Up AI Companion With Expanded Language Support
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New Zoom Experience Centre Designed to Immerse Customers
Customer Experience & Contact Center Forum October 2025
Customer Experience & Contact Center Forum – Arizona
Customer Experience & Contact Center Forum - UK
Customer Experience & Contact Center Forum – UK
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97% of Customer Queries Resolved by Zoom’s Virtual Assistant
Modern Glass Staircase
Case Study: Viewrail Achieves 70% Self-Service Rate With Zoom
Rocket Take-off and Released from Digital Tablet to Space - app launch concept
Zoom’s Newest Innovation Propels Company Into New World
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Zoom Announces CX Suite Enhancements
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Zoom Celebrates its Fourth Consecutive Time in the Leaders Quadrant
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Zoom Launches WEM Suite for Contact Centre Teams
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Zoom Launches Clips in Beta
Analytical businessperson planning business growth 2024
Zoom Ready for Contact Centre Prime Time
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Zoom for Government Offered Authorized Contact Centre Experience
AI powered documents
AI Powered Zoom Docs Has Been Launched
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Case Study: North Devon Council Reduces Abandonment Rates With Zoom
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Case Study: Mike Morse Law Firm Boosts Efficiency With Zoom
Hand of Humanoid AI Robot activates the system
Zoom Contact Center Announces New Government Authorization
Nurse comforting a patient
Case Study: Caring For You Transforms Operations with Zoom
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Case Study: Topaz Services Elevates Customer Experience with Zoom
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Zoom and Mitel Announce Partnership to Transform UC Solutions
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Zoom AI Companion Helps People Stay Connected on the Go
Contact centre agent typing on a computer
Zoom Expands onto the AWS Marketplace

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)
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Webinar Replay: Innovations that Make the Contact Centre Better
 
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