Talkdesk Performs Well In G2 Report

Talkdesk leads G2 Summer 2020 report in four categories with highest G2 Scores and user reviews.

These four categories include; Best Contact Center Operations Software, Best Telecom Services for Call Centers, Best Auto Dialer Software and Best Speech Analytics Software.

Talkdesk also holds the highest cumulative G2 Score in all segments; Small Business, Mid Market and Enterprise.

Best Contact Center Operations Software

• Talkdesk ranks #1 based on G2 Score
• Talkdesk ranks #1 in Popularity score based on user reviews
• Talkdesk has a G2 Satisfaction Score of 97 out of a possible 100

Best Telecom Services for Call Centers Software

• Talkdesk ranks #1 based on G2 Score
• Talkdesk ranks #1 in Popularity score based on user reviews
• Talkdesk has a G2 Satisfaction Score of 93 out of a possible 100

Best Auto Dialer Software

• Talkdesk ranks #1 based on G2 Score
• Talkdesk ranks #1 in Popularity score based on user reviews
• Talkdesk ranks #1 for Easiest to Use
• Talkdesk has a G2 Satisfaction Score of 96 out of a possible 100

Best Speech Analytics Software

• Talkdesk ranks #1 based on G2 Score
• Talkdesk ranks #1 in Popularity score based on user reviews
• Talkdesk ranks #1 for Easiest to Use
• Talkdesk has a G2 Satisfaction Score of 93 out of a possible 100

Talkdesk also earned G2 badges for Best Relationship, Best Usability, Easiest Setup and Most Implementable.

Talkdesk leads all Contact Center as a Service (CCaaS) vendors in total customer reviews on G2 with 1,080 reviews, nearly three times more than its competitors with an industry-leading score of 4.4 out of 5 stars.

Tiago Paiva

“We are proud to lead four impactful categories in this influential report by G2 and see it as further evidence of Talkdesk distancing itself from other CCaaS competitors,” said Tiago Paiva, chief executive officer, Talkdesk.

“Talkdesk is purpose-built on a modern, cloud-native architecture with an innovative delivery model that enables us to deliver new features and functionality which sets us apart within the CCaaS industry.”

Author: Robyn Coppell