Talkdesk Leads the Industry in the G2 Report

Talkdesk has announced it leads the contact centre solutions industry in 17 reports across six categories of the G2 Spring 2021 report: Best Contact Center Operations Software, Best Telecom Services for Call Centers, Best Auto Dialer Software, Best Speech Analytics Software, Best Contact Center Quality Assurance Software and Best Contact Center Knowledge Base.

Talkdesk tops all Contact Center as a Service (CCaaS) vendors in total customer reviews on G2 with 1,200 reviews, 37% more than its nearest competitor and a score of 4.4 out of 5 stars.

Talkdesk also again earned G2 badges for Best Usability and Most Implementable, as well as new badges for Best Relationship, Easiest Doing Business With, Best Support and Easiest to Use.

Talkdesk highlights in the G2 Spring 2021 report include:

Best Contact Center Operations Software

• Talkdesk ranks #1 in the Mid-Market Grid based on G2 Score
• Talkdesk ranks #1 in the Small-Business Grid based on G2 Score
• Talkdesk has a G2 Satisfaction Score of 95 out of a possible 100

Best Telecom Services for Call Centers Software

• Talkdesk ranks #1 overall based on G2 Score
• Talkdesk ranks #1 in the Mid-Market Grid based on G2 Score
• Talkdesk ranks #1 in the Small-Business Grid based on G2 Score
• Talkdesk has a G2 Satisfaction Score of 93 out of a possible 100

Best Auto Dialer Software

• Talkdesk ranks #1 overall based on G2 Score
• Talkdesk ranks #1 in the Small-Business Grid based on G2 Score
• Talkdesk ranks #1 for Implementation
• Talkdesk ranks #1 for Momentum
• Talkdesk ranks #1 for Relationship
• Talkdesk ranks #1 for Usability
• Talkdesk has a G2 Satisfaction Score of 91 out of a possible 100

Best Contact Center Knowledge Base

• Talkdesk ranks #1 for Usability
• Talkdesk ranks #1 for Implementation
• Talkdesk has a G2 Satisfaction Score of 88 out of a possible 100

Best Speech Analytics Software

• Talkdesk ranks #1 overall based on G2 Score
• Talkdesk ranks #1 for Momentum
• Talkdesk has a G2 Satisfaction Score of 92 out of a possible 100

Best Contact Center Quality Assurance Software

• Talkdesk ranks #1 overall based on G2 Score
• Talkdesk ranks #1 for Implementation
• Talkdesk has a G2 Satisfaction Score of 88 out of a possible 100

Tiago Paiva

“We are proud to again see Talkdesk recognized as a leader in multiple critical categories and seventeen reports in this influential report by G2. Customer service, innovation and ease of use are Talkdesk hallmarks, and it is an honour to have thousands of customers voice support for Talkdesk as a leader in these areas,” said Tiago Paiva, chief executive officer, Talkdesk.

“We are absolutely changing the customer experience, and this recognition further distances Talkdesk from other cloud-based contact centre competitors.”

Author: Robyn Coppell