Talkdesk Announces Sponsorship of CCW Las Vegas 2024 Related Articles Customer Contact Week Las Vegas 24 New Platforms Announced at Opentalk 2021 What’s Next in CX? 5 Highlights From CCW Europe 2022 The Top Contact Centre Events and Conferences of 2024 / 2025 © Pattysan - Shutterstock - 705914080 Filed under - Contact Centre News, Talkdesk Talkdesk has proudly announced its sponsorship of Customer Contact Week (CCW) Las Vegas, the leading event series committed to catering to professionals within the customer contact industry. The global flagship event brings together industry leaders, innovators, and professionals to explore the latest trends, technologies, and strategies shaping the future of customer contact. As a sponsor, Talkdesk will have a prominent presence at the event, showcasing its innovative solutions and expertise in customer service solutions as it returns to Caesars Forum in Las Vegas from June 3 – 6, 2024. Industry professionals can find Talkdesk at booth 539, where the company will showcase how its generative artificial intelligence (GenAI)-powered Talkdesk CX Cloud” and Talkdesk Experience Clouds transform the customer journey for a faster and more seamless experience. Talkdesk chief technology officer Munil Shah and Talkdesk customer Amber Scott, vice president of Customer Experience at Tuft & Needle, will participate in a fireside chat on Navigating the Future: Saying Farewell to Interactive Voice Response (IVR). The session, moderated by Rebecca Jarvis, CCW host and ABC News chief business, technology, and economics correspondent, will take place on Wednesday, June 5, 2024, from 8:50 a.m. – 9:20 a.m. PDT and will discuss how as we bid farewell to the IVR era, GenAI is primed to take the lead, providing precise and tailored responses to customers’ needs. Munil Shah, chief technology officer of Talkdesk, said: “Talkdesk is at the cutting edge of generative artificial intelligence and customer experience. Our AI-first CX innovation helps enterprises across industries modernize to meet evolving customer service priorities. At CCW Las Vegas, we’re excited to meet with customer contact leaders and showcase how they can take their customer experience delivery to new heights.” Mario Matulich, president of Customer Management Practice, stated: “The commitment from Talkdesk to elevating customer experiences aligns seamlessly with our goal of reshaping the future of customer contact. With their invaluable support, we’re eager to strengthen bonds among industry leaders and pioneer new frontiers in customer contact strategies and technologies at CCW Las Vegas this year.” This blog post has been re-published by kind permission of Talkdesk – View the Original Article For more information about Talkdesk - visit the Talkdesk Website About Talkdesk Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Find out more about Talkdesk Author: Talkdesk Published On: 30th May 2024 Read more about - Contact Centre News, Talkdesk Recommended Articles Customer Contact Week Las Vegas 24 New Platforms Announced at Opentalk 2021 What’s Next in CX? 5 Highlights From CCW Europe 2022 The Top Contact Centre Events and Conferences of 2024 / 2025 Related Reports Report: UK Contact Center Verticals - Finance eBook: Generative AI and the Contact Center of the Future Report: Global Contact Center KPI Benchmarking CCW Market Study: State of Generative AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter