Talkdesk Launches Knowledge Creator With AI Insights

Talkdesk has introduced Talkdesk Knowledge Creator, an AI-driven tool designed to address common challenges in knowledge management for customer service.

It identifies gaps in existing information and generates content based on real-world interactions such as conversations and transcripts.

Tiago Paiva, chief executive officer and founder of Talkdesk, said, “With Talkdesk Knowledge Creator, we’re breaking new ground by harnessing AI to rapidly identify and fill knowledge gaps in real time, transforming scattered data into actionable knowledge.

For the first time, AI can automatically generate and validate knowledge that both virtual and human agents can rely upon – eliminating guesswork and inefficiencies. This is a major leap forward in how customer service teams manage knowledge at scale.”

The system also allows supervisors to review AI-generated content before it’s shared through Talkdesk Autopilot for self-service or Talkdesk Copilot for agent support.

Additionally, Talkdesk Knowledge Scopes offers a way to deliver information more precisely, tailoring answers based on customer context and service tiers.

This approach aims to help organizations improve first contact resolution, reduce handle times, and provide more accurate support by ensuring agents and self-service systems access only the most relevant information.

For more information about Talkdesk - visit the Talkdesk Website

About Talkdesk

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another.

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Author: Hannah Swankie
Reviewed by: Megan Jones