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Recorded Webinar: How to Build a Case for More Budget and Technology

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Filed under - Recorded Call Centre and Customer Experience Webinars, Budget, Vonage

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In a recent survey ‘lack of budget’ was the biggest problem that was holding back contact centres from building a world class contact centre.

In this Webinar, our panel of experts share their secrets – learned the hard way – on how to build a business case for new technology.

Topics Discussed

Identifying problems and their financial drivers

Involving the finance department in a business case

Working out a customer lifetime value

Building supporters in the board room

Using Voice of the Customer feedback in a business case

Best ways to present a business case

Lessons learned the hard way

Top tips from the audience

Panellists

Richard Snow

Ventana Research

Simon Foot

Ember Services

Tim Pickard

NewVoiceMedia

Jonty Pearce

Call Centre Helper

Author: Rachael Trickey

Published On: 3rd Apr 2016 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, Budget, Vonage

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