Date: January 9, 2025 | 12pm ET | 5pm GMT
Location: Virtual
The contact center landscape is evolving rapidly, and 2025 is shaping up to be a make-or-break year for customer experience leaders. Are you ready?
Don’t miss this webinar as Centrical dive into the trends, challenges, and untapped opportunities defining the future of CX. This is not your typical webinar; it’s a chance to walk away with bold, actionable strategies to ensure your organization not only adapts but thrives.
Key Topics Include:
- 2025 CX Trends That Matter: Discover the technologies, customer expectations, and industry shifts shaping the future.
- What to Stop Doing: Learn which outdated practices CX leaders should leave behind to remain competitive.
- Debunking CX Myths: Separate fact from fiction as we tackle common misconceptions holding organizations back.
- Essential Tech for 2025: Explore the must-have tools your contact center needs to stay ahead.
Speakers
- Corey Mustard, Solution Consultant at Centrical
- Dan Smitley, WFM Expert and ICMI Top 25
Author: Centrical
Reviewed by: Rachael Trickey
Published On: 11th Dec 2024
Read more about - Call and Contact Centre Events, Centrical
