This week we bring you another cheat sheet in the series of downloadable training materials on Effective Sales Questioning.
This training module will help you to:
- Use a range of questions to uncover customer needs
- Structure your questioning
- Use summarising as a way of keeping track
Click here to download the Effective Sales Questioning Cheat Sheet.
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
This has kindly been supplied by Rob Wilkinson
The other modules are also available to view:
- Handling Difficult Customers
- Effective Questioning
- Emotional Intelligence
- Closing Techniques
- Effective Sales Questioning
- Handling Customer Objections
- Building Great Rapport
- Coaching
- Creating Advocates
- Influence
- Managing Performance
- Motivating Teams
Author: Jo Robinson
Published On: 30th May 2012 - Last modified: 7th Dec 2023
Read more about - Essential Call Centre Tools, Cheat Sheet, Downloads, Printable, Questioning Techniques, Rob Wilkinson, Staffing, Telesales, Training
