This week we bring you another cheat sheet in a new series of downloadable training materials.
This training will help you to
- Clarify customer concerns
- Deal with them and build the trust
- Make sure the customer is happy to buy
Click here to download the Handling Customer Objections Cheat Sheet.
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
This has kindly been supplied by Rob Wilkinson
The other modules are also available to view:
- Handling Difficult Customers
- Effective Questioning
- Emotional Intelligence
- Closing Techniques
- Effective Sales Questioning
- Handling Customer Objections
- Building Great Rapport
- Coaching
- Creating Advocates
- Influence
- Managing Performance
- Motivating Teams
Author: Jo Robinson
Published On: 7th Nov 2012 - Last modified: 7th Dec 2023
Read more about - Essential Call Centre Tools, Cheat Sheet, Customer Satisfaction (CSAT), CX, Downloads, Objection Handling, Printable, Rob Wilkinson, Training
