Transforming service with Automated Quality Management and VoC – webinar

April 18th | 10AM GMT

Best practice for understanding the true voice of your customer.
Today’s contact centre leaders need tools that quickly and continually uncover areas for improvement – which effectively drive and measure that improvement once implemented. Automated evaluations that examine every single interaction across all channels is key, as is the ability to convert customer feedback and insight into usable data that allow you to see issues as they emerge.

Does your contact centre need to deliver faster and more accurate quality evaluations, so you can spend more time on the most critical metrics, reports and alerts – to ultimately drive continual agent improvement? Are you aiming to use captured intelligence to build customer-centric strategies that can anticipate your customer’s wants and needs?

The art of the possible is now available thanks to Calabrio’s Automated Quality Management and Analytics solutions. Join our live webinar and discover how you can:

• Make smart evaluations faster, which help turn every customer interaction into a positive brand experience
• Drive high-impact Quality Management strategies by getting a clear and full view of agent performance and customer satisfaction
• Pinpoint operational headaches and eliminate the bottlenecks slowing down your agents
• Immediately identify customers’ pain points and anticipate their needs with omnichannel tools
• Use voice of the customer insights that create rich profiles to drive powerful sales and marketing strategies

Join this webinar if you need to shorten the time from insight to action, so you can make smart , data-driven decisions at the speed today’s customers and businesses demand.

Author: Rachael Trickey