Date: 02 – 03 April 2025
Location: Manchester Central
Unified Communications EXPO (UCX) – Your Home of Colleague & Customer Communications
UC EXPO (UCX) Manchester is the North’s only event for colleague and customer communications, sharing the latest developments and applications across unified communications and collaboration, cloud and networks, video and AV, customer contact and call centre technology and of course, AI.
On the 2nd and 3rd April 2025, as part of Manchester Tech Week, UCX will host tech teams from across the region along with cutting-edge solution providers to share learnings and get to grips with the tools necessary to ensure high-performing teams, empowered agents, and seamless customer experiences.
Expect case studies, panels, demos, workshops and roundtables to enable your organisation to:
- Optimise UC and AV tool stacks and reduce tech debt
- Wrap change management and training around tech rollouts
- Measure adoption and usage with AI and analytics
- Embed security to mitigate risks from remote working
- Navigate the latest Microsoft roadmaps with a focus on Copilot
- Balance AI and human interactions as part of the customer journey
- Build a total experience strategy to empower both agents and customers
- Choose UC technology which is inclusive and accessible to all
Co-located with Digital Transformation EXPO (DTX) Manchester – the North’s biggest digital and IT event, UCX + DTX is designed for everyone, from senior leaders and function heads to architects, engineers and analysts.
Whether you’re exploring new tools as part of an office upgrade, looking to optimise your customer journey, or just curious about whether AI is friend or foe, we guarantee this time spent away from your desk is not wasted.
Join fellow game-changers, rule-breakers, and tech pioneers by signing up today
Author: Guest Author
Reviewed by: Robyn Coppell
Published On: 15th Jan 2025
Read more about - Call and Contact Centre Events
