Uniting CX and the Contact Centre for a Competitive Edge – Webinar 123 Filed under - Archived Content, CallMiner In today’s fiercely competitive market, elevating customer experience (CX) is essential. Yet, many organizations are challenged to align their CX and contact center (CC) strategies, which causes them to fall short on enhancing experiences and boosting operational efficiency. Join experts M.J. Johnson (Sr. Director of Product Marketing, CallMiner) and guest speaker Rich Saunders (Senior Analyst, Forrester) for an educational discussion on how, by establishing an integrated CX and CC strategy, business leaders can drive enterprise-wide results. They’ll share how the convergence of CX and CC data can deliver deeper customer insights, amplify operational effectiveness and revolutionize your business. Takeaways will include: Best practices for seamlessly integrating CX and CC operations to maximize efficiency Innovative approaches for diversifying Voice of the Customer (VoC) listening, going beyond traditional surveys Potential solutions to common challenges, such as navigating organizational silos and encouraging interdepartmental collaboration Practical methodologies for leveraging structured and unstructured customer data to extract actionable insights and enhance outcomes And so much more! P.S. CallMiner be awarding $50 gift cards to four lucky live attendees who ask the best questions – register today! Author: Jo Robinson Published On: 9th Apr 2024 - Last modified: 24th Apr 2024 Read more about - Archived Content, CallMiner Related Reports Guide: Five Steps to Mastering Conversation Intelligence White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter