In today’s fiercely competitive market, elevating customer experience (CX) is essential. Yet, many organizations are challenged to align their CX and contact center (CC) strategies, which causes them to fall short on enhancing experiences and boosting operational efficiency.
Join experts M.J. Johnson (Sr. Director of Product Marketing, CallMiner) and guest speaker Rich Saunders (Senior Analyst, Forrester) for an educational discussion on how, by establishing an integrated CX and CC strategy, business leaders can drive enterprise-wide results. They’ll share how the convergence of CX and CC data can deliver deeper customer insights, amplify operational effectiveness and revolutionize your business.
Takeaways will include:
- Best practices for seamlessly integrating CX and CC operations to maximize efficiency
- Innovative approaches for diversifying Voice of the Customer (VoC) listening, going beyond traditional surveys
- Potential solutions to common challenges, such as navigating organizational silos and encouraging interdepartmental collaboration
- Practical methodologies for leveraging structured and unstructured customer data to extract actionable insights and enhance outcomes
- And so much more!
P.S. CallMiner be awarding $50 gift cards to four lucky live attendees who ask the best questions – register today!
Author: Jo Robinson
Published On: 9th Apr 2024 - Last modified: 24th Apr 2024
Read more about - Archived Content, CallMiner
