Recorded Webinar: 5 Clever Ways to Improve Your Service Levels

Click here for this webinar recording.

Your Service Levels have the potential to make or break the reputation of your contact centre – particularly at peak times of the year when volumes spike. That’s why it’s so important to regularly revisit your service level strategy to help maximise your available resources. 

Join this webinar for some fresh thinking on improving your contact centre service levels – from addressing attrition problems and rethinking your agent groupings, through to the ways technology, such as Conversational AI, can support 24/7 customer service and automate repetitive tasks.

Panellists:

• Dave Johnson, Five9

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• Garry Gormley, FAB Solutions

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• Xander Freeman, Call Centre Helper

Topics Discussed:

• Where your agents could be holding you back
• Quick wins for changes to your processes
• How the latest technology can help
• Anticipated future trends in service levels

Click here for this webinar recording.