Date : Thursday 13th February 2025
Time: 2pm BST
Has your contact centre coaching strategy gone stale? You are not alone! Many leaders fall into the trap of doing things the way they’ve always been done – sadly compromising employee and customer experience along the way.
So, if your coaching strategy, at best, could be described as “average”, it’s high time to have a rethink and push your team to the next level!
So why not join us for this informative webinar, where experts explore how the very best contact centres are successfully advancing their coaching strategies to maximize results!
Panellists:
- Guest Speaker
- Jason McKay, Senior Product Manager, CallMiner
- Rachael Trickey, Call Centre Helper
What You Will Learn:
- How mediocre coaching strategies are holding you back
- Common mistakes to watch out for
- How the latest technology can supercharge your coaching strategy
- What best practice looks like in 2025
Author: Rachael Trickey
Published On: 1st Oct 2024 - Last modified: 9th Jan 2025
Read more about - Call and Contact Centre Events, CallMiner, Featured Webinar
