Contrary to common practice, Good Customer Experience does not happen by accident. It happens by design.
In this webinar we look at how you can design a Good Customer Experience into your entire Customer Journey.
Topics Discussed
- Customer Journey Mapping
- Delivering breakthrough Customer Experiences
- What Customers Value
- Moments of Truth
- Design Thinking
- The common mistakes that people make
- Customer Personas
- The right metrics to use
- Use of technology
- Top tips and Questions from the audience
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by Genesys
Author: Rachael Trickey
Published On: 19th Jan 2018 - Last modified: 31st May 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys, Gerry Brown
