Webinar: The Secrets to Delivering Consistent CX Related Articles Research Insights - How Are Contact Centres Rising to the Challenge of Delivering Great CX? How to Set up a Call Centre The Formula to Calculate Forecast Accuracy Call Centre Forecasting Methods: How to Forecast Workload 333 Filed under - Call and Contact Centre Events, CallMiner, Featured Webinar Date : Thursday 12th September 2024Time: 2pm BST Register Now! Variety is the name of the game in the contact centre – whether that’s experienced agent vs. new recruit, email vs. phone, or even password change vs. insurance payout. When managed poorly, this can result in some customers feeling wowed, whilst others are left frustrated. So how do you level the playing field, so every customer receives a consistent experience regardless of channel, agent, or query type? Join our webinar to hear what the experts have to say about how to deliver consistency – time after time. Panellists: Guest Speaker, CallMiner Guest Consultant Speaker Xander Freeman, Call Centre Helper What You Will Learn: How to identify where your inconsistencies are Best practice strategies for creating a more consistent CX Top tips for getting buy-in for change Where the latest technologies can make a difference Quick wins for instant results Register Now! Author: Jo Robinson Published On: 24th Jun 2024 - Last modified: 8th Jul 2024 Read more about - Call and Contact Centre Events, CallMiner, Featured Webinar Recommended Articles Research Insights - How Are Contact Centres Rising to the Challenge of Delivering Great CX? How to Set up a Call Centre The Formula to Calculate Forecast Accuracy Call Centre Forecasting Methods: How to Forecast Workload Related Reports Guide: Five Steps to Mastering Conversation Intelligence White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter