Importance of Making Our Staff Feel Valued
Empowering our front-line staff is a proven method of improving contact centre performance. Customer satisfaction increases, first contact resolution gets better and the contact centre becomes a nice place to work.
But it’s a lot easier said than done.
You need to attend this webinar to get the keys of how to unlock employee engagement.
Topics Discussed
- Empowering our front-line advisors
- Driving employee engagement without impacting service levels
- Making our staff feel valued
- Combatting employee attrition
- Motivation
- Day-to-day management of staff
- The use of technology
- Top tips from the audience
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by QStory
Author: Rachael Trickey
Published On: 28th Sep 2018 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, QStory
