Recorded Webinar: 10 Clever Ways to Improve Call Centre Performance

In this webinar we look at 10 ways in which contact centre performance can be improved.

Through a combination of techniques, such as coaching and motivation through to the way that technology can help, we look at clever ways to improve performance.

Thursday 26th March 2015

Panellists
• Paul White – mplsystems
• Nick Drake-Knight – NDK Group
• Jonty Pearce – Call Centre Helper

Topics discussed
• Customer service excellence
• Designing a high performance culture
• Motivating contact centre employees
• Coaching tips to improve performance
• Bringing in behavioural changes
• Removing blockages from the agent desktop
• How technology can improve performance
• Top tips from the audience

Sponsored by mplsystems.

This webinar is held at:
•
• 2pm in Paris
• 3pm in South Africa
• 9am in New York

Topics Discussed

Panellists

Nick Drake-Knight

NDK Group

Paul White

mplsystems

Jonty Pearce

Call Centre Helper

This webinar was brought to you by Call Centre Helper and is sponsored by IFS