In this webinar we look at 10 ways in which contact centre performance can be improved.
Through a combination of techniques, such as coaching and motivation through to the way that technology can help, we look at clever ways to improve performance.
Thursday 26th March 2015
Panellists
• Paul White – mplsystems
• Nick Drake-Knight – NDK Group
• Jonty Pearce – Call Centre Helper
Topics discussed
• Customer service excellence
• Designing a high performance culture
• Motivating contact centre employees
• Coaching tips to improve performance
• Bringing in behavioural changes
• Removing blockages from the agent desktop
• How technology can improve performance
• Top tips from the audience
Sponsored by mplsystems.
This webinar is held at:
•
• 2pm in Paris
• 3pm in South Africa
• 9am in New York
Topics Discussed
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by IFS
Author: Megan Jones
Published On: 25th Mar 2015 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, IFS, Performance Management
