Recorded Webinar: How to Be World Class at Customer Service Related Articles 5 Steps to World-Class Customer Service Recorded Webinar: Master-Class in Resource Planning Recorded Webinar: Managing Multichannel Customer Contact in the New Social World How to Set up a Call Centre 1,778 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys, Jo Hale, Martin Hill-Wilson, Peter Massey Our 200th Webinar – bumper edition We all know that good customer service can have a positive impact on our customers. But what does it take to be World Class? In this, our 200th webinar we look at how to create a World Class Customer Service organisation. This is a bumper edition with four guest speakers and with a longer 90-minute format. Topics Discussed What does World Class Customer Service look like? How much does it cost? What is the return on Investment? Building a World Class Culture The importance of Leadership from the top Empowering employees and Employee Engagement Turning Customers into Fans Mistakes to Avoid The role of technology Top tips and Questions from the audience Panellists Peter Massey Budd Jo Hale Customer Services Expert Martin Hill-Wilson Brainfood Extra Mike Murphy Genesys Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Rachael Trickey Published On: 23rd Mar 2018 - Last modified: 23rd Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys, Jo Hale, Martin Hill-Wilson, Peter Massey Recommended Articles 5 Steps to World-Class Customer Service Recorded Webinar: Master-Class in Resource Planning Recorded Webinar: Managing Multichannel Customer Contact in the New Social World How to Set up a Call Centre Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter