Our 200th Webinar – bumper edition
We all know that good customer service can have a positive impact on our customers. But what does it take to be World Class?
In this, our 200th webinar we look at how to create a World Class Customer Service organisation.
This is a bumper edition with four guest speakers and with a longer 90-minute format.
Topics Discussed
- What does World Class Customer Service look like?
- How much does it cost? What is the return on Investment?
- Building a World Class Culture
- The importance of Leadership from the top
- Empowering employees and Employee Engagement
- Turning Customers into Fans
- Mistakes to Avoid
- The role of technology
- Top tips and Questions from the audience
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by Genesys
Author: Rachael Trickey
Published On: 23rd Mar 2018 - Last modified: 23rd Apr 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys, Jo Hale, Martin Hill-Wilson, Peter Massey
