Boosting productivity is not a question of just working harder, it’s all about working smarter.
In this webinar we look at ways that you can boost agent productivity and contact centre efficiency.
Topics Discussed
- Boosting Agent Productivity
- Improving Contact Centre efficiency
- Improving and personalising customer experience
- Agent Desktop Automation
- Agent Guidance
- Intelligent Assistance
- First Call Resolution
- Expertly blending digital and human assistance
- Top Tips from the Audience
Panellists
Martin Jukes
Mpathy Plus
Graeme Gilovitz
Jacada
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Jacada
Author: Rachael Trickey
Published On: 19th Mar 2018 - Last modified: 16th Nov 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, Jacada, Martin Jukes
