This webinar shared actionable advice from our industry experts, so you can give your performance strategy a much-needed spring clean.
Agenda
- Introductions – Rachael Trickey, Call Centre Helper
- Garry Gormley, FAB Solutions
- Risa Eldridge, CallMiner
Topics Discussed:
- Avoid common mistakes when assessing agent performance
- Prioritise what really matters
- Use the metrics that count
- Implement a new and improved performance strategy
- Get buy-in when making essential changes
- Save time without compromising on results
- Top tips from the audience
- Winning tip – “Where/ if possible- involve agents/ advisors in setting own targets/ metrics. Where they buy into the results and outcomes they will strive to achieve them more often.” Thanks to Ryan
This webinar is brought to you by Call Centre Helper and is sponsored by CallMiner
Original Webinar date: 20th April 2023
Author: Rachael Trickey
Published On: 20th Jan 2023 - Last modified: 11th Sep 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, Agent Performance, CallMiner, Garry Gormley, Risa Eldridge
