Recorded Webinar: Improving Quality in Live Chat and Email Related Articles 10 Things They Won't Tell You About Live Chat 8 Benchmarks to Improve Your Live Chat Metrics How to Assess Quality on Email and Live Chat in the Contact Centre How to Forecast and Plan for Live Chat 1,576 Filed under - Recorded Call Centre and Customer Experience Webinars, Puzzel In this webinar we look at how we can improve Quality in Digital Channels. So much of the focus on Quality has been on the voice channel. Email and Live Chat have taken second stage. We look at the latest techniques to drive up quality across all digital channels. Topics Discussed How to score Emails and Live Chats Calibrating quality between Phone, Email and Live Chat Quality Checking Spelling and Grammar Tone/ Personality Building Rapport Use of Emojis/ Emoticons Speed of Response Use of canned responses The role of Technology Top Tips from the Audience Panellists Neil Martin The First Word Sundeep Boughan Puzzel Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Puzzel Author: Rachael Trickey Published On: 13th Mar 2018 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Puzzel Recommended Articles 10 Things They Won't Tell You About Live Chat 8 Benchmarks to Improve Your Live Chat Metrics How to Assess Quality on Email and Live Chat in the Contact Centre How to Forecast and Plan for Live Chat Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter