Recorded Webinar: Measuring Customer Satisfaction

Related Articles
Customer Satisfaction Score CSAT
What is a Customer Satisfaction Score (and How to Calculate CSAT)
Why Is Measuring Customer Satisfaction So Important?
generic webinar replay image
Recorded Webinar: Proven Techniques to Increase Customer Satisfaction
generic webinar replay image
Recorded Webinar: 5 Great Ways to Improve Customer Satisfaction
CallMiner Conversational Intelligence Empower Enterprise Box
1,234
Filed under - Recorded Call Centre and Customer Experience Webinars, ,

In this webinar we look at measuring customer satisfaction. Comparing different metrics and working out what will work best in the contact centre.

Topics Discussed

  • Measuring Customer Satisfaction
  • Comparing different metrics
    • CSAT scores
    • NetPromoter Score
    • Customer Effort Score
    • Net Emotional Value
  • Which methods work best
  • Calibration across channels
  • The right times to measure customer satisfaction
  • Pitfalls to avoid
  • Using Customer Satisfaction to drive change
  • Use of technology
  • Top tips and Questions from the audience

Panellists

Morris Pentel - Headshot
Morris Pentel
Customer Experience Foundation
Mark Lockyer - Headshot
Mark Lockyer
CallMiner
Rachael Trickey - Headshot
Rachael Trickey
Call Centre Helper

Author: Rachael Trickey

Published On: 9th Feb 2018 - Last modified: 21st Feb 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

Follow Us on LinkedIn

Recommended Articles

Customer Satisfaction Score CSAT
What is a Customer Satisfaction Score (and How to Calculate CSAT)
Why Is Measuring Customer Satisfaction So Important?
Webinar: Proven Techniques to Increase Customer Satisfaction webinar
Recorded Webinar: Proven Techniques to Increase Customer Satisfaction
Recorded Webinar: 5 Great Ways to Improve Customer Satisfaction