In this webinar we will look at the best tools to use for Performance Management.
From spreadsheets to call and screen recording, from speech analytics to multi channel integration analytics.
We look at all of the best performance management tools.
Topics Discussed
- Performance Management Tools
- Using spreadsheets
- Call recording
- Screen recording
- Speech analytics
- Multi-channel real-time analytics
- Automation tools and reporting
- Hints and tips from the audience
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by Enghouse Interactive
Author: Rachael Trickey
Published On: 29th Mar 2017 - Last modified: 14th Jun 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, Enghouse Interactive, Jeremy Payne, Key Performance Indicators (KPIs), NetPromoter Score (NPS), Performance Management
