Recorded Webinar : Performance Management Tools Related Articles Recorded Webinar: Performance Management - Best Practices for Agents, Leaders and Managers A Checklist for Implementing… Performance Management Tools Definition: Contact Centre Jargon and Terminologies 11 Mistakes to Avoid... Performance Management Tools 1,277 Filed under - Recorded Call Centre and Customer Experience Webinars, Enghouse Interactive, Jeremy Payne, Key Performance Indicators (KPIs), NetPromoter Score (NPS), Performance Management In this webinar we will look at the best tools to use for Performance Management. From spreadsheets to call and screen recording, from speech analytics to multi channel integration analytics. We look at all of the best performance management tools. Topics Discussed Performance Management Tools Using spreadsheets Call recording Screen recording Speech analytics Multi-channel real-time analytics Automation tools and reporting Hints and tips from the audience Panellists Chris Rainsforth The Forum Jeremy Payne Enghouse Interactive Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Enghouse Interactive Author: Rachael Trickey Published On: 29th Mar 2017 - Last modified: 14th Jun 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Enghouse Interactive, Jeremy Payne, Key Performance Indicators (KPIs), NetPromoter Score (NPS), Performance Management Recommended Articles Recorded Webinar: Performance Management - Best Practices for Agents, Leaders and Managers A Checklist for Implementing… Performance Management Tools Contact Centre Jargon and Terminologies 11 Mistakes to Avoid... Performance Management Tools Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter