Date : Thursday 1st May 2025
Time: 2pm BST
There’s an ever-present pressure for contact centre leaders to find the perfect balance between people, processes, and technology – all to deliver the best possible customer experience, as efficiently as possible. But now there’s a new kid on the block – the AI agent – redefining the art of the possible when it comes to maximizing contact centre performance.
It’s an exciting time to be running a contact centre! So, if you’re ready to dive in and see what it takes to elevate your performance, join this informative webinar – where our experts will be exploring what’s really possible in 2025 – including AI-driven strategies for superior customer service, where traditional strategies could be holding you back, and more!
Panellists:
- Guest consultant speaker TBC
- Jason Griffin, Five9
- Rachael Trickey, Call Centre Helper
What You Will Learn:
- How customer expectations are changing
- Where traditional approaches could be holding you back
- Quick wins to help your people make an impact
- What the AI advantage really brings to the table
Author: Rachael Trickey
Reviewed by: Jo Robinson
Published On: 1st Sep 2024 - Last modified: 5th Mar 2025
Read more about - Call and Contact Centre Events, Featured Webinar, Five9, Jason Griffin
