This webinar shares top training tips from the experts, as well as how the latest tech can help ensure that your agents are treating vulnerable customers fairly, every time.
Agenda
- Introductions – Megan Jones, Call Centre Helper
- Helen Pettifer, Vulnerable Customer Trainer & Consultant
- Richard Bassett, VP Digital & Analytics, NICE International
Author: Rachael Trickey
Published On: 8th Mar 2023 - Last modified: 5th Feb 2025
Read more about - Recorded Call Centre and Customer Experience Webinars, Consumer Duty, Helen Pettifer, NICE CXone, Richard Bassett, Vulnerable Customers
