Recorded Webinar: 7 Ways to Improve Customer Satisfaction

During “Webinar Week” we will be holding a daily webinar on hot contact centre topics.

We start by looking at some innovative ways to improve customer satisfaction.

Monday 11th May 2015

Panellists

• Gerry Brown – The Customer Lifeguard
• Brendan Dykes – Genesys
• Jonty Pearce – Call Centre Helper

Topics discussed

• Improving Customer Satisfaction
• The best ways to measure customer satisfaction
• Customer journeys
• Personalising Customer Service
• Building the right culture in the contact centre
• Voice of the Customer
• The clever use of technology
• Top tips from the audience

Sponsored by Genesys.

This webinar is held at:
•
• 2pm in Paris
• 2pm in South Africa
• 8am in New York

Topics Discussed

• Improving Customer Satisfaction
• The best ways to measure customer satisfaction
• Customer journeys
• Personalising Customer Service
• Building the right culture in the contact centre
• Voice of the Customer
• The clever use of technology
• Top tips from the audience

Panellists

Gerry Brown

The Customer Lifeguard

Brendan Dykes

Genesys

Jonty Pearce

Call Centre Helper

This webinar was brought to you by Call Centre Helper and is sponsored by Genesys