What Is Conversational AI? Related Articles CX is Still at the Tip of the Conversational AI Iceberg Conversational AI: What It Is and How It Works Personalized CX: The Power of Conversational Commerce Conversational AI Is the Future of Customer Experience © Optinik - Adobe Stock - 248025477 177 Filed under - Definitions, Talkdesk Conversational AI refers to technologies that can understand both speech and text inputs and correctly respond in a natural, human-like manner. This technology uses machine learning (ML) and natural language processing (NLP), but the key to conversational AI is its use of natural language understanding (NLU) as a core feature. This enables it to imitate human interactions, and create natural conversational flows on both voice and digital channels. Thanks to Talkdesk Author: Rachael Trickey Published On: 16th Sep 2022 Read more about - Definitions, Talkdesk Recommended Articles CX is Still at the Tip of the Conversational AI Iceberg Conversational AI: What It Is and How It Works Personalized CX: The Power of Conversational Commerce Conversational AI Is the Future of Customer Experience Related Reports Report: UK Contact Center Verticals - Finance eBook: Generative AI and the Contact Center of the Future Report: Global Contact Center KPI Benchmarking CCW Market Study: State of Generative AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter