What Is Data Governance?
Data governance formalizes control and authority over how data assets are managed. It also provides standards for how data is catalogued, defined, collected, stored, used, safeguarded, and kept “clean.”
Not only does effective customer data governance enable a satisfying CX, but it also allows businesses to comply with laws and regulations regarding the collection, use, and storage of personal information. This is imperative for contact centres, which normally handle vast quantities of information daily.
Contributed by: NICE CXone
Author: Rachael Trickey
Reviewed by: Megan Jones
Published On: 3rd Nov 2022 - Last modified: 25th Sep 2025
Read more about - Definitions, NiCE CXone, Terminology
