What Not to Miss at Call & Contact Centre Expo 2022

The Call & Contact Centre Expo 2022 will be taking place on 22–23 November 2022 at the ExCel, London.

Find out what not to miss while you are there!

Which Stands Should You Be Visiting?

Below is a list of companies that we recommend visiting while you’re at the show.

Exhibitors

Register here

Speakers

Tuesday 22nd November

• Cognigy
  11:45 12:15
  Brought to you by Cognigy
  Customer Satisfaction Lab Theatre
• Six Ways to Improve CX Using AI in Your Contact Centre
  12:30 13:00
  The presentation will be by Marcus Hickman from well-known market research agency Davies Hickman. A practical new look at Odigo’s AI for CX survey findings
  Connected Contact Centre Theatre
• Nice Systems UK
  12:30 13:00
  Brought to you by Nice Systems UK
  Customer Satisfaction Lab Theatre
• Jay Gupta, AI Expert – Talkdesk
  14:00 14:30
  If you’re doing CX transformation without AI, you’re doing it wrong.
  Contact Centre Technology Theatre
• Brian Atkinson, Vice President and General Manager – Five9
  14:00 14:30
  Collaborative Intelligence: The Future of CX
  Future of the Contact Centre Theatre
• Ed Creasey, Director of Pre-Sales Consulting and Engineering – Calabrio
  14:00 14:30
  Break Down the Silos by Building a Contact Centre of Brand Guardians
  Employee Engagement Theatre
• Richard Holland (Odigo) and Salesforces’s Simon Kelly present a look at automation use cases in successful organisations.
  14:00 – 14:30
  AI & Automation: the missing piece of your contact centre?
  Keynote Theatre
• Jeanette Hunter, Contact Centre Specialist – Jabra and Lee Davis, Enterprise Software Sales Manager – Jabra
  14:45 15:15
  The Wellbeing Crisis: Support agents and reduce attrition by putting AX and CX at the heart of your technology transformation
  Contact Centre Technology Theatre
• Garth Hinkel, Chief Technical and Product Officer – EvaluAgent
  15:30 16:00
  Optimising contact centre performance: How to align employee engagement and customer experience using AI
  Future of the Contact Centre Theatre

Wednesday 23rd November

• Andrew Lilley, Senior Director, Sales Engineering EMEA – 8×8
  11:00 11:30
  The Cost of Doing Nothing: Can You Afford to Stick with Dated Communications Tools?
  Contact Centre Technology Theatre
• Frank Sherlock, VP of International – CallMiner
  11:45 12:15
  Using real-time insights to deliver the best experience every time
  Future of the Contact Centre Theatre
• Nice Systems UK Ltd
  11:45 12:15
  Brought to you by Nice Systems UK Ltd
  Connected Contact Centre Theatre
• Webhelp Uses Calabrio WFM
  11:45 12:15
  Webhelp Uses Calabrio WFM to Drive Smarter, More Effective Employee Engagement
  Employee Engagement Theatre
• Jeanette Hunter, Contact Centre Specialist – Jabra and Lee Davis, Enterprise Software Sales Manager – Jabra
  12:30 13:00
  The Wellbeing Crisis: Support agents and reduce attrition by putting AX and CX at the heart of your technology transformation
  Contact Centre Technology Theatre
• Chris Lattimore, Sr Solutions Consultant – Alvaria
  12:30 13:00
  Evolving State of the Workforce
  Customer Satisfaction Lab Theatre
• Jaime Scott, CEO – EvaluAgent
  14:00 14:30
  Why Conversational Analytics is the future of Agent Improvement and how to do it right
  Contact Centre Technology Theatre

Odigo

We’ll be there at booth CC-G30. It’s not just an opportunity to meet people face-to-face, we’re looking forward to sharing insights and gathering perspectives. Come along and let us know about the pain points and challenges you’re facing. The experiences of colleagues in the field help highlight new ideas and trends that will shape or inspire the next wave of contact centre advances. At such a huge event there’s bound to be at least one emerging topic or fresh set of data that can make a difference to the way we all work. 

Come and see us on stand CC-G30 

We’re hoping to fill our time at Expo with conversation. Not only do we have meeting slots and demos, to show you why we’re passionate about our solution, we also have an Interactive Competition. 

Find your way to us for some complimentary swag but there’s a catch, something is missing. Intrigued? We’ll help you find the missing piece. Once completed, you can be entered into an Apple goodies prize draw. While you’re with us take the opportunity to ask us your questions or suggest the topic for our next blog ‘I wish tech companies would talk about ……’ 

The presentation

Six ways to improve CX using AI in your contact centre promises to be a practical look at what can and is being done in the industry right now. This makes it directly applicable to the road map for change in many organisations. There is also the important element of context, as this is the 3rd annual edition of this survey.

To separate fact from fiction the presentation sets out to cover five main questions:

1. Is AI too heavily hyped?
2. Which applications are most appealing?
3. How is AI being used today?
4. Can AI improve CX?
5. What are the challenges which need to be overcome?

Interested in a conversation or a demo? Chat to a CXpert at Expo

NICE CXOne

Are you going to #CCCExpo22 next week? Do you have a CX Confession?

Pop by the @NICECXone stand (CC-150) for a coffee and a chat with their experts

Contact Centre Whisperer, Juanita Coley will also be joining the NICE CXone stand – and wants to hear your funniest CX Confessions. Whether it’s a trend you thought would go nowhere, and it ended up taking over the world, or an amusing tale from your past. Shoot a 60 second video making your confession and stand a chance to win an iPhone 14.

TikTok, Google, Instagram…. are you keeping pace with the evolution of CX?

Join Gregg Widdowson and Contact Centre Whisperer, Juanita Coley, at #CCCExpo22 for a discussion around how to reimagine customer experience for today’s digital-savvy consumers

12:30-13:00 GMT, Customer Satisfaction Lab, Call & Contact Centre Expo

Jabra

Need help with successful deployment and adoption of your #contactcentre devices?

Jenny will be on @JabraBusiness stand F60 at @CallCentreEx for advice.

Alvaria

Next week, see how Alvaria is reshaping customer and employee experience at the Call & Contact Centre Expo, 22–23 November at the ExCel London. Visit us at booth #CC-M30 and watch or schedule a demo for a special gift (T&C apply).

Scorebuddy

We’re counting down the days until the Call & Contact Centre Expo 2022 at the ExCeL in London! Scorebuddy will be exhibiting at the event from November 22 – 23 and we’d love to see you there. Register at the link below to talk QA, CX, and call center innovation.

Author: Rachael Trickey