AI is revolutionizing the way businesses engage their customers, with the potential to propel organizations into an era of unprecedented efficiency and effectiveness.
Amidst the clamor of 2023’s AI technological developments, what practical implications does AI have for businesses, their contact centers, and ultimately the experience they deliver to customers?
Hear Craig John (Global Director of Innovation, Davies Group), Henry Iversen (Co-Found & CCO, boost.ai), and James Fett (Director of Data Science, CallMiner) for an illuminating discussion among experts at the forefront of the AI revolution.
They’ll explore the implications of AI for individuals and teams within the contact center and CX space and discuss how today’s, and tomorrow’s, AI can enhance the ability to meet business needs while driving customer satisfaction.
In this webinar, you’ll learn:
- How to Separate Hype vs Reality: Set the realistic expectations of AI in its current state and how to avoid common usage pitfalls
- Practical Insights: Understand the real-world effects of leveraging AI for organizational efficiency
- Looking Ahead: Discover where the generative AI market is headed and the potential opportunities that evolution presents
- And more…
Author: Robyn Coppell
Published On: 12th Oct 2023 - Last modified: 3rd Nov 2023
Read more about - Archived Content, CallMiner
