The majority of contact centres still manually evaluate just 1-3% of their monthly calls. This brings some significant quality monitoring challenges.
Most importantly, your agents may be disengaged because they do not receive appropriate coaching, which can have a negative ripple effect on your business.
This White Paper offers useful tips to help you improve your Quality Assurance.
White Paper written by: CallMiner
Click here to download your copy of the White Paper
Author: Jo Robinson
Published On: 12th Nov 2019 - Last modified: 14th Apr 2020
Read more about - Archived Content, CallMiner
