8×8 has recently introduced 8×8 AI Orchestrator, a solution that enables businesses to manage decision flows and integrate multiple bots and vendor solutions.
The platform gives organizations the flexibility to choose and oversee AI capabilities from various vendors while maintaining a smooth customer experience.
Hunter Middleton, Chief Product Officer at 8×8, said, “We are a company that prides itself on putting our customers, and their customers, first and foremost, which becomes incredibly apparent when considering the technology and areas where we are innovating.
As one of the first vendors to offer a solution like 8×8 AI Orchestrator, you can really see where our priorities lie. We are committed to providing organizations with the tools they need to drive great customer experiences and business success.”
By integrating real-time sentiment analysis and supporting transitions between bots and human agents, it ensures faster and more accurate customer service. The system also supports AI-driven routing, improving response times and boosting customer satisfaction.
The 8×8 AI Orchestrator offers flexibility, agility, and enhanced customer experiences, all built on the 8×8 Platform for CX, which integrates contact centre, unified communications, and communication APIs.
For more information about 8x8 - visit the 8x8 Website
About 8x8
8x8 is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions, powered by one global cloud communications platform. Find out more about 8x8
Author: Hannah Swankie
Reviewed by: Megan Jones
Published On: 3rd Apr 2025
Read more about - Latest News, 8x8
