Finalists Announced for the European Contact Centre & Customer Service Awards 2023

The Finalists for the largest and longest-running customer contact awards programme in Europe have been announced.

The European Contact Centre & Customer Service Awards (ECCCSA) has once again seen a growing number of organizations participating this year from all across Europe.

The second phase of the robust judging process will now commence, and the winners will be revealed at a lavish Awards Evening on Tuesday 21 November in Central London.

“We are extremely impressed,” said Helen Wilson, Chair of the Judges and Global Chief Experience Officer at Ipsos.

“Our panel of expert judges have read through the hundreds of nominations received and tell me that the quality is outstanding. The organizations that have made it to the finals should be immensely proud of what they have achieved and use the next phase of the judging process to further reflect and celebrate that. Congratulations and good luck to you all.”

Carrefour, Chase, Estee Lauder Companies, LEGO Group, Lidl, Mastercard, PKO Bank Polski, PureGym, Sheffield City Council and UK Power Networks are all through.

With Cosmote e-Value, Foundever, Majorel, Teleperformance, TDCX and Webhelp amongst the BPO companies that are looking to recognize not only their own operations but also their work with clients.

This year’s new category ‘Best Customer Service into Europe’ has seen customer contact operations in Egypt, India, Morocco, Philippines, and South Africa join the competition

Amongst over 30 countries entering from across Europe, taking part this year for the first time are a number of organizations from Belgium, including Belfius, who are Finalists in three categories, and Xerius in two categories. Ukraine is represented for the second year running with finalists Simply Contact and CCIG group.

“I’m incredibly proud of what customer contact leaders across Europe are doing to support their teams, to improve the customer experience and to combine innovation and technology with the human touch,” says Helen.

“As we move into the next phase of judging, with our handpicked team of expert and experienced volunteer judges, the stories will come to life.

“We are looking forward to hearing all the panel presentations and visiting finalists in the Contact Centre of the Year and Best Employee Experience categories who are across 15 countries.”

“I’d like to extend my sincere thanks and appreciation to all our judges for giving up their time to commit to the programme. They have a tough, but extraordinarily rewarding job to do, supported with clear standards, principles, and criteria to assess each entry against which to asses each entry.”

Headline Sponsor, Sabio Group, has been supporting the ECCCSAs for several years and their VP of Marketing, Craig Pumfrey, had this to say:

“The reason we continue to support these most prestigious awards is because we recognize the great strides organizations across Europe are taking to improve customer and colleague experiences for the benefit of the wider business.

“I’d like to congratulate all Finalists this year on a fantastic achievement in being nominated! With Helen as Chair of the Judges – supported by nearly 100 expert judges – there is no doubt in my mind that the most deserving of organizations will surface as the winners this coming November. From everyone at Sabio, the very best of luck!”

Being an ECCCSA (pronounced EKSA) winner is a prestigious accolade that has proven to raise the profile of a customer contact operation, its capabilities, and its stars.

The winners of the ECCCSAs will be revealed at an extravagant Awards Evening hosted by Fiona Bruce, TV presenter and journalist, on Tuesday 21 November 2023 at Evolution, Battersea Park, London.

Author: Robyn Coppell