The Finalists for Europe’s largest and longest-running customer contact awards programme have been revealed today.
The European Contact Centre & Customer Service Awards (ECCCSA) continue to attract an ever-growing number of nominations from a record-breaking 40 countries across Europe.
With the initial phase now complete, the rigorous judging process will advance to its next stage, before concluding in a spectacular Awards Evening on Tuesday, 26 November in Central London, where the winners will be announced.
Brands such as Adobe, Alzheimer’s Society, ASOS, Barmenia, British Airways, British Gas, Brother, CaixaBank, DHL, DNB, Energjisa, Estee Lauder, Hilton, HSBC, Iberdrola, IONOS, Loveholidays, Nobel BioCare, Octopus Energy, Odeon Cinemas, Revolut, Samsung, Veitur, Vitality, Vodafone and YapiKredi have all advanced to the finals.
Additionally, BPO organizations, including Ascensos, Cosmote e-Value, Foundever, Manpower, Teleperformance, TDCX, and TTEC, are showcasing not only their operations but also their collaborations with clients.
Professor Moira Clark, the newly appointed Chair of the Judges, said: “Our industry-leading judging panel has meticulously reviewed the numerous nominations, and the quality has truly shone through.
“The organizations that have reached the finals should take great pride in their accomplishments. As they move forward in the judging process, they should take a moment to reflect on and celebrate their success. Best of luck to everyone!”
Moira continued, “It’s a privilege to hear how customer contact centre leaders across Europe are supporting their teams to deliver exceptional customer experiences.
“Our panel of expert and seasoned volunteer judges will see these stories brought to life. We’re excited to hear the panel presentations and visit some of the Finalists in Germany, Greece, Iceland, Ireland, Poland, Portugal, Spain, Turkey, UK.”
She added, “I also want to express my heartfelt thanks to all our judges for dedicating their time to this programme.
“They have a challenging yet incredibly rewarding task ahead, guided by clear standards, principles, and criteria to evaluate each entry thoroughly. And given the increase in nominations this year, this may be one of the most competitive years yet.”
The Headline Sponsor, Sabio Group, has supported the ECCCSAs for several years, and their VP of Marketing, Craig Pumfrey, shared his thoughts:
“We proudly support these prestigious awards because we recognize the significant progress organizations across Europe are making to enhance both customer and colleague experiences, ultimately benefiting the entire business.
“I want to congratulate all the Finalists this year – being nominated is a testament to the great achievements you’re making. We also want to welcome Moira in her new role as Chair of the Judges.
“With her team of over 100 judges, we’re confident that the most deserving organizations will emerge as winners this November. On behalf of everyone at Sabio, we wish you the very best of luck!”
Winning an ECCCSA (pronounced EKSA) is a prestigious accolade that raises the profile of a customer contact operation, its capabilities, and its standout stars.
The winners of the ECCCSAs will be revealed at an Awards Evening, hosted by TV presenter and journalist Fiona Bruce, on Tuesday, 26 November 2024, at Evolution, Battersea Park, London. Tickets are now on sale
Author: Guest Author
Published On: 23rd Aug 2024 - Last modified: 27th Sep 2024
Read more about - Industry News, Craig Pumfrey, Sabio
