Recorded Webinar: Transform Customer Experience with your Current Budget

Recorded Webinar Title: How to Transform your Customer Experience within your Current Budget

Webinar on how you can transform your customer experience.

Businesses make decisions on business metrics – don’t they?  So how do you get business decisions based on customer data?

In this webinar we looked at the tough topic of improving customer service within your current budget.

Agenda

• Introduction – Jonty Pearce, Call Centre Helper
• How to Transform your Customer Experience in Your Current Budget   – Peter Massey, Budd
• 3 ways technology can improve customer experience – Tim Pickard, NewVoiceMedia
• Interactive Q&A – Live questions from the audience
• Your tips – All the tips from the audience have now been turned into an article Top tips to improve your customer experience

Winning tip – “Dazzle customers with kindness and put a smile in your voice. End every call with a ‘could I have done more?’ attitude.”  Thanks to Will

Topics to be discussed

• Improving customer experience
• Decision flows
• Quick wins and long-term fixes
• Fixing broken processes
• First call resolution
• Freeing up resources
• Use of technology
• Capex and Opex
• Engaging the rest of the business
• Top tips for improving customer service

This webinar is brought to you by Call Centre Helper and is sponsored by NewVoiceMedia.

Original Webinar date: November 2012