Recorded Webinar: Latest Emerging Trends in Multi-Channel Contact Centres Related Articles Recorded Webinar: Emerging Trends in Multi-Channel Contact Centres Recorded Webinar: Delivering a Consistent Multi-Channel Customer Experience Are You Up to Speed With the Latest Trends in Technology Adoption, Metrics, Channel Choice, and More? How Do I… Make Webchat the Channel of Choice? 1,476 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys, Omnichannel, Trends There has been a big explosion in multi-channel contact centres. Voice, email, webchat, surface mail, social media and now video chat are all being used in contact centres. In this webinar, we look at what is happening in multi-channel contact and how best to deal with it. Topics Discussed The latest thinking in multi-channel customer contact The difference between multi-channel and omni-channel The rapid growth of webchat The best service levels for multi-channel contact How video is emerging as an exciting new channel What will the channel mix look like in 5 years? Creating a universal queue Ways that technology can improve multi-channel contact Top tips from the audience Panellists Simon Foot Ember Services Mike Murphy Interactive Intelligence Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Megan Jones Published On: 25th Feb 2015 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys, Omnichannel, Trends Recommended Articles Recorded Webinar: Emerging Trends in Multi-Channel Contact Centres Recorded Webinar: Delivering a Consistent Multi-Channel Customer Experience Are You Up to Speed With the Latest Trends in Technology Adoption, Metrics, Channel Choice, and More? How Do I… Make Webchat the Channel of Choice? Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter