There has been a big explosion in multi-channel contact centres. Voice, email, webchat, surface mail, social media and now video chat are all being used in contact centres.
In this webinar, we look at what is happening in multi-channel contact and how best to deal with it.
Topics Discussed
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by Genesys
Author: Megan Jones
Published On: 25th Feb 2015 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys, Omnichannel, Trends
